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Policy Privacy
The website takes your privacy very seriously and has taken all necessary steps to ensure its security and reliability. We will not collect any personal information about you unless you choose to provide it.
How We Use Your Information
This privacy policy outlines what you can expect when we collect personal information. It applies to the information we gather about you:
We may collect and process the following information:
Details that you provide when filling out forms on our website, expatglobalinsurance.com.
If you reach out to us, we may keep a record of that communication. While using the website, you will be required to supply pertinent personal and financial details. We may also track your interests in products and services, as well as monitor traffic patterns and usage on the site. Your personal and financial information may be shared with relevant Equity Release advisors, where this is clearly indicated on the website.
If you do not wish for us to collect or process your personal or financial information, please refrain from submitting it. If you believe any of your personal or financial information is inaccurate, please contact us, and we will promptly correct or remove it from our database upon your request.
If you are sixteen [16] years old or younger, please obtain permission from your parent or guardian before providing any personal information on our websites. Users without this consent are not permitted to share personal information with us. If we discover that you are under sixteen [16] and have submitted personal information without your parent or guardian’s permission, we will reject that information and take steps to remove it from our records. This process may require us to verify your age and other pertinent details.
You affirm that all information you provide is accurate. To process your information, you will be required to supply relevant personal details when using the website. This may include your name, age, email address, postal address, telephone number, date of birth, home value, outstanding mortgage balance, and any other pertinent information.
Your data, some of which may be sensitive, will be sent confidentially to other companies and intermediaries for processing.
The personal information we collect from you will be gathered, processed, and stored within the European Economic Area (EEA). By submitting your personal data, you consent to this transfer, storage, or processing. We adhere to stringent security procedures in the storage and disclosure of the personal information you provide through this website and will take all reasonable measures to ensure that your personal details remain secure.
We may also track the products and services you are interested in and monitor traffic patterns and usage on the site. Your personal and financial information may be shared with relevant third parties as explicitly stated on the website.
Your personal information may be used by us or by third parties acting on our behalf in the following ways:
- We or third parties acting on our behalf may use your personal information to provide you with information about goods and services that may interest you. If you have consented to be contacted for such purposes, we or they may reach out to you directly via email and/or telephone.
- We may also share your personal information with third parties to provide you with information about their goods or services that we believe may interest you, provided you have consented to be contacted for such purposes. Additionally, this information helps ensure that the content from our site is presented in the most effective manner for you and your computer.
- Alliance Group or other relevant service providers will reach out to you via email, SMS, and/or telephone to discuss your inquiry regarding Medical Insurance.
- Where it is essential to adhere to relevant laws or safeguard our interests and those of our users, which may include sharing information with other companies for fraud protection purposes.
- If we decide to sell our business, we may share your personal data with potential buyers.
- We believe this information may be relevant to you, so they can share details about the products or services they offer, provided you have given your consent to be contacted for these purposes.
Visitor Information
When visitors access expatglobalinsurance.com, we utilize Google Analytics, a third-party service, to gather standard internet log data and details about visitor behavior patterns. This helps us understand aspects such as the number of visitors to different sections of the site. All data is processed anonymously, ensuring that individual identities remain untraceable. We do not permit Google or any other party to attempt to identify our website visitors. If we decide to collect personally identifiable information, we will be transparent about it, clearly informing you about the data collection and its intended use. For further details on this practice and to learn about your options regarding data usage by Google, please refer to Google’s privacy policy page.
Cookie Usage
Our website employs cookies to monitor usage and enhance user experience. Cookies are small text files stored on your computer by the websites you visit. They are commonly used to facilitate website functionality and improve overall efficiency, as well as to provide insights to site owners.
These cookies help us gather information on how visitors interact with our website, enabling us to compile reports and enhance our services. The data collected is anonymous and includes visitor numbers, traffic sources, and pages viewed. If you prefer not to have cookies placed on your computer, you can modify your browser settings to refuse cookies. For guidance on adjusting these settings, please refer to your computer’s help documentation.
Security and Performance
We employ third-party services to ensure the security and performance of expatglobalinsurance.com. These services may process the IP addresses of our website visitors.
We are committed to maintaining a secure and reliable website, having implemented appropriate safeguards and security measures to protect information. However, we cannot be held liable for the security of personal information transmitted via our website.
Communication via Social Media
If you send us a private or direct message through social media, that message will be stored by the respective social media providers. We recommend reviewing the Terms and Conditions and Privacy Policies of those platforms. Your messages will not be shared with other organizations.
Communication via Email
Emails sent to us, including attachments, may be monitored and utilized for security purposes and to ensure compliance with our office policies. Monitoring or blocking software may also be employed. Please ensure that any email you send is compliant with legal standards.
Handling Complaints
When we receive a complaint, we create a file documenting the complaint details, which may include the complainant’s identity and any other individuals involved.
We will only use the personal information collected to address the complaint and to evaluate our service quality. Typically, we must disclose the complainant’s identity to the individual or organization about whom the complaint is made, especially if there are disputes regarding the accuracy of records.
We may need to provide details of the complaint to our professional Indemnity Insurance Broker and Insurer, and we may be required to submit a copy of our file to the Financial Ombudsman Service if an adjudicator reviews the complaint.
Additionally, we are obligated to disclose high-level analytics concerning the number and nature of complaints received to regulatory authorities. This information will not contain identifying details of specific individuals.
We retain personal information in complaint files according to our retention policy, which specifies a duration of six years from the date of complaint resolution. Such information will be securely stored, with access restricted to those who need to know.
Services Utilization
We provide various services to data subjects, processing data received from both the data subjects and other sources to deliver appropriate products and services.
Your Data Protection Rights under GDPR
Under the General Data Protection Regulation (GDPR), you have the following rights:
Right to Access: You can access, update, or request deletion of your information within your account settings. If you are unable to do this yourself, please contact us for assistance.
Right to Rectification: You have the right to correct any inaccurate or incomplete information.
Right to Object: You may object to our processing of your personal data.
Right to Restriction: You can request that we limit the processing of your personal information.
Right to Data Portability: You are entitled to receive a copy of your information in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent: You may withdraw your consent for us to process your personal information at any time.
If you wish to learn about the personal data we hold about you or want it removed from our systems, or if you wish to exercise any other rights mentioned above, please contact us. We may ask you to verify your identity before responding to such requests.
You also have the right to file a complaint with a Data Protection Authority regarding our collection and use of your personal data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Contact Information
We are the Data Controller and conduct data processing within the EEA.
Right to Erasure
Data subjects may notify us if they wish to exercise their right to erasure. Withdrawing consent does not affect the legality of processing prior to the withdrawal. Those who exercise this right will be removed from any marketing or future communications.
We may retain a copy of personal data if necessary for legal claims establishment, exercise, or defense.
Right of Rectification
We will ensure that inaccurate or incomplete data is corrected. Data subjects hold the right to rectification.
Right to Object to Direct Marketing Processing
Data subjects may inform us if they wish to opt out of direct marketing efforts. However, we may still reach out to fulfill contractual obligations related to policies and services provided.
Disclosure of Personal Information
In most cases, we will not disclose personal data without consent. However, when investigating complaints, it may be necessary to share personal information with the concerned organization and other relevant bodies.
Contact Us
If you do not agree with this privacy policy, please refrain from providing any personal information on our website. For further inquiries about our Privacy Policy, feel free to reach out via email or by writing to:
